Refund and Returns Policy

Last updated: September 16, 2026

This policy explains how returns, exchanges and refunds are handled by Luxora Commerce Mart.

Return Period

Eligible products may be returned within 15 calendar days after confirmed delivery.

The return request must be submitted within this period by emailing support@luxoracommercemart.com.

Return Eligibility

To qualify for a standard return, the product must be:

• Unused, unworn and unwashed;

• In its original condition;

• Returned with its packaging, tags, manuals, accessories and included parts;

• Free from damage, odors, stains or alterations; and

• Accompanied by valid proof of purchase.

Products that do not meet these requirements may be rejected or qualify for only a partial refund where permitted.

Starting a Return

Email support@luxoracommercemart.com with:

• Your full name;

• Order number;

• Product being returned;

• Reason for the return; and

• Photographs or videos where relevant.

If approved, we will provide return instructions and the appropriate return address.

Do not return a product to the manufacturer, supplier, business address or address shown on the package unless instructed by our support team.

Change-of-Mind Returns

Eligible unused products may be returned for a change of mind within 15 calendar days.

For change-of-mind returns:

• The customer is responsible for return shipping;

• Original shipping charges are non-refundable;

• Expedited shipping charges are non-refundable; and

• The product must satisfy all eligibility requirements.

Non-Returnable Products

Unless defective, damaged or incorrectly supplied, the following products cannot be returned:

• Personalized or custom-made products;

• Perishable products;

• Gift cards;

• Downloadable or digital products;

• Opened personal-care, beauty or hygiene products;

• Intimate or sanitary products;

• Hazardous, flammable or regulated materials;

• Products damaged after delivery;

• Final-sale products; and

• Products returned after the return period.

Sale Products

Regular sale or discounted products may be returned if they satisfy this policy.

Products specifically marked “Final Sale” cannot be returned for a change of mind. This does not remove applicable rights concerning defective or incorrectly supplied products.

Damaged, Defective or Incorrect Products

Contact us as soon as reasonably possible, preferably within 48 hours, if a product arrives damaged, defective or incorrect.

Please provide clear photographs or videos showing:

• The product;

• The defect or damage;

• The shipping package; and

• The shipping label.

After reviewing the claim, we may offer:

• A replacement;

• A refund;

• A partial refund;

• Replacement parts; or

• Another reasonable solution.

Return Shipping Costs

Customers are responsible for return shipping for change-of-mind returns.

For a verified damaged, defective or incorrect product, we may:

• Provide a prepaid return label;

• Reimburse reasonable standard postage; or

• Confirm that a physical return is unnecessary.

Do not purchase expedited return shipping unless we approve it in writing.

Return Tracking

Customers should package returns securely and use a trackable shipping method.

We are not responsible for returns lost or damaged before reaching the authorized return location.

Keep your return receipt and tracking information until the matter is completed.

Inspection and Refunds

Returned products are inspected after arrival.

Once a return is approved, the refund will normally be issued to the original payment method within five business days.

Banks and payment providers may require an additional 5–10 business days to display the credit.

Refund Amount

An approved change-of-mind refund may exclude:

• Original shipping charges;

• Expedited delivery charges;

• Return shipping costs;

• Customs charges; and

• Reductions for customer-caused damage or missing parts.

Exchanges

Exchanges are subject to availability.

We may require the original product to be returned and a new order placed.

Contact

Luxora Commerce Mart
Operated by Luxora Commerce LLC
Email: support@luxoracommercemart.com
Phone: +1 (858) 308-1918