Shipping policy

Shipping and Delivery Policy

Last updated: September 16, 2026

This policy applies to orders placed with Luxora Commerce Mart, operated by Luxora Commerce LLC.

Order Processing

Orders are normally processed within 1–5 business days after payment has been authorized.

Business days are Monday through Friday, excluding United States federal holidays.

Certain products may require additional processing time. Any materially different timeframe will be disclosed on the product page or during checkout where reasonably possible.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • United States: approximately 5–12 business days;

  • International destinations, where available: approximately 7–20 business days.

The estimate displayed on the product page or during checkout will take priority if it differs from the estimates above.

Delivery estimates are not guaranteed arrival dates.

Fulfilment Partners

Luxora Commerce Mart works with independent suppliers and fulfilment partners. Products may be dispatched from fulfilment centres located inside or outside the United States.

Products within the same order may:

  • Be dispatched from different warehouses;

  • Arrive in separate packages;

  • Have separate tracking numbers; and

  • Arrive on different dates.

Customers will not be charged an additional product price merely because an order is delivered in separate packages.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is submitted.

We will not add undisclosed shipping charges after an order has been placed.

Tracking Information

When tracking is available, it will be sent to the email address or telephone number provided during checkout.

Tracking may take 2–5 business days to begin showing updates after a shipping label is created.

The creation of a label does not always mean that the courier has physically received the package.

Shipping Delays

If we cannot ship an order within the timeframe stated when the order was placed, we will provide an updated estimate where required.

The customer may be offered the option to:

  • Agree to the revised shipping date; or

  • Cancel the affected unshipped product for a full refund.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact support@luxoracommercemart.com immediately. We will attempt to update the address, but changes cannot be guaranteed after processing or dispatch.

Reasonable reshipping or return costs may apply if delivery fails because the customer supplied an incorrect or incomplete address.

Address Changes

Address changes are only possible before processing or dispatch.

For security purposes, we may request verification before approving an address change.

Once tracking has been issued or the package has been transferred to a courier, we may no longer be able to change the address.

Lost Packages

If tracking does not update for an extended period or indicates that a package may be lost, contact us.

We may investigate with the courier or fulfilment partner before approving a replacement or refund.

A package is not automatically considered lost merely because tracking updates are delayed.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check your mailbox, delivery area, reception and entrances;

  2. Ask household members or neighbors;

  3. Allow up to 48 hours, as some carriers scan packages before final delivery;

  4. Contact the courier; and

  5. Contact our support team if the package remains missing.

A replacement or refund is not guaranteed where valid tracking establishes delivery to the address supplied by the customer.

Damaged Packages

If a package arrives damaged, contact us as soon as reasonably possible.

Please provide photographs showing:

  • The product;

  • The shipping package;

  • The shipping label; and

  • The damaged area.

We will review the matter under our Refund and Returns Policy.

Customs and Import Charges

International orders may be subject to customs duties, import taxes or handling charges.

Unless checkout expressly states that these charges are included, the customer is responsible for them.

Refused or Undeliverable Packages

If a package is refused or returned because of an incorrect address, failed delivery attempts or unpaid customs charges, any approved refund may be reduced by actual shipping or return costs where permitted by law.

Contact

Email: support@luxoracommercemart.com
Phone: +1 (858) 308-1918